Alert Name: Metadata Service is unavailable
Event ID: 8088
Summary: The managed metadata service provides access to one term store and the
term sets that it contains, or it provides content types from a content type
syndication hub.
Symptoms: One or more of the following symptoms might appear:
The term store management tool
displays an error that indicates that the term store is not available.
Managed metadata controls and
enterprise keyword controls may appear disabled.
This event might appear in the event log: Event ID: 8088
Description: The Managed Metadata Service '<Service>' is inaccessible.
Cause: This can occur if the server is offline or the managed metadata service
is not started or has been disabled. The service might not start if the
application pool account does not have sufficient permissions to the term
store.
Resolution: Verify the application pool account permissions
1. Verify that the user account that
is performing this procedure is a member of the Farm Administrators group.
2. On the Central Administration Home
page, click Application Management.
3. On the Application Management
page, in the Service Applications section, click Manage service
applications.
4. On the Service Applications page,
in the Type column, click the managed metadata service application, and
then click Properties.
5. In the Create New Managed
Metadata Service dialog box, in the Application Pool section, record
the name of the application pool and the application pool account name.
6. Click Cancel.
7. Log on as a member of the local
Administrators group.
8. In Central Administration, on the
Service Applications page, in the Type column, click the managed
metadata service application, and then click Permissions.
9. Confirm that the account that you
recorded in step 5 has one of the following permissions:
Read Access to Term Store
Read and Restricted Write Access to
Term Store
Full Access to Term Store
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